Refund & Exchange Policy

Refund & Exchange Policy

Please note that all our products are made-to-order in small batches.  Not all items are eligible for returns or exchanges, so please double-check all details before placing your order. 

For items eligible for return or exchange, we offer a 7-day return & exchange service, which means you have 7 days after receiving your item to request a return & exchange.

If you receive an item that is damaged or defective, please reach out to us at contact@tempstvintage.com within 7 days of receiving your order. You may also contact our customer service team directly, and our representative will guide you through the next steps.

We support to cancel the order before your order had been shipped, please reach out to us at contact@tempstvintage.com to cancel the order.

After your order is refunded or cancelled,it will be back to you in 1-3 business days.

Matters need attention

1. To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees will be incurred..

3. Please note that Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & excahnge item(s).

4. It's important to note that shipping costs are not covered by TempsVintage if you just don't want, so we suggest using your local post office for the best service and tracking ID.

5.  To start a return, you can contact us at contact@tempsvintage.com. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. Once the application is approved, you should start to return the items within 7 days. Items must be returned in the same condition as received, with all tags, packaging and accessories.

Damages and issues
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping costs
We will bear the shipping fee of return due to quality problems and our mistakes. If you just don't like it, please pay for the shipping to return.

Customs 
We will only bear the TAXES due to quality problems and our mistakes. The postage and possible TAXES incurred by the return or exchange are fully borne by the customer. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, you will receive a refund within 3 to 5 business days of receiving your returned item.